About Central

We believe that an effectively installed and managed solution provides tangible business benefits that increase business productivity and improve customer service. We have specific expertise in contact/call centres, IP Telephony, VoIP, voice and converged voice and data, solutions for home workers and CRM solutions. We are at the forefront of the contact centre and convergence market, exploiting the latest technologies and delivering tailored communications solutions to our customers' individual voice and data requirements.

In the UK alone we have implement leading edge solutions to more than 6000 organisations and manage more 1,250,000 end users ranging from SME's to blue chip and public sector organisations.

Over the past 20 years our innovation in the field of customer service has resulted in the development of a support strategy that has taken the concept of customer care to a new dimension. We have developed strategic alliances with the industry's major players enabling us to exploit the latest technologies to our customer's benefits. Along the way we have been awarded the highest level of accreditations from our business partners including Avaya Platinum Partner, Nortel Gold and Solutions Partner, Mitel Platinum Partner and Microsoft Gold Partner.

Our achievements have been rewarded with many prestigious industry and business awards. Recognised for the fourth successive year as one of the country's fastest growing businesses by Deloitte, as a European Top 500 organisation, as finalists in the National Business Awards in three categories including Best Use of Technology, Customer Focus and Growth Strategy and in 2006 we received The Avaya Special Recognition Award for outstanding performance.

Deploying call and contact centre systems can enable businesses to:

• Improve their customer service levels.
• Link what a company knows about their customers at the point at which that customer contacts them.
• Take control. Find out what their transaction and agent costs are and optimise them.
• Measure the quality of their call centre staff.75% of call centre costs are staff related –are they getting value for money?
• Automate processes, for example, order processing. In many instances this can save companies huge sums.

Central Telecom is a leading force in the design, installation and support of UK and European contact centre solutions. We have gained the highest accreditations from Avaya, Microsoft, Mitel, Nortel and Siemens and can provide solutions that address the unique needs of business across all vertical markets.

Contact Centre Solutions and applications have transformed the way that business communicates with their customers and new technical developments and approaches such as SIP, SOA and unified communication show that this transformation has someway to go.

At Central we ensure that we understand your organisations culture, objectives and customers before we consider the most appropriate solution; and by integrating communication channels and removing disparate system we can ensure that your contact centre becomes more efficient and cost effective.

Central's experience in delivering contact centre solutions to many leading organisations is testimony to the level of expertise and quality of solution that we can provide to you. Central's portfolio of Call and Contact Centre Solutions include:-

• Multimedia Contact Centres
• Unified Communications
• Call Management Solutions
• Customer Interaction / Self Service Solution
• Quality and Monitoring Solutions
• Predictive Dialling Solutions

At Central we believe that Contact Centres are about improving operational efficiency, reducing operational costs and addressing customer demands. We can assist in the consultancy, design, installation and maintenance of your Contact Centre. Through our consultancy approach Central can help your business to: -

• Increase performance of existing solutions
• Add additional service to your call centre
• Update your Call Centre Technology
• Provide a effective customer service solution