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Jargon Buster

Our “Jargon buster” is designed to disseminate the technical jargon that you will come across when looking to procure a new telephone system or related service. This tool will enable you to consider key points before making a decision on which products to purchase.
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Call Forwarding
A feature of telephone systems which allows incoming calls to be diverted automatically to a different number, for example a mobile phone or a home office.

Call Management
Call Management is a software client/server application that links to your telephone system and collects real-time call data such as, number of calls waiting, number of available agents, number of abandoned calls, time of oldest call waiting, speed of answer and average talk time. Typically used within call centre environments, Call Management provides a means for managing call traffic and producing monthly reports, it is a graphical, PC-based call reporting and administration application that makes it easy to collect, display and analyse real-time and historical data that can help call you run operations more efficiently.

Call Recording
Call recording allows you to record telephone conversations for later playback and analysis. Conversations are recorded to a storage medium, often a hard disc on a PC or network device. Typically, the voice recorded files are saved in Windows .wav file formats making them easy to use. There are many uses that voice recording can be put to, Solicitors, Call Centre Supervisors, Doctors, Insurance Brokers and Accountants can all benefit from this facility.

CLI – Calling Line Identity
One of the key ISDN features, CLI displays the phone number of the caller on the answering phone’s display. CLI alpha tagging also shows the caller’s name and company. CLI is the enabling feature of many computer telephony integration applications.

Client
A software programme that is used to contact and obtain data from a server software programme on another computer. Each client programme is designed to work with one or more specific kinds of server programme, and each server requires a specific kind of client. A web browser is a specific kind of client.

Computer Telephony
Computer telephony integration (CTI) covers a wide range of applications that connect your computers to your phone system. The classic CTI application is “screen popping”, which uses CLI to identify the caller and display his/her database records on the screen before the call is answered. CTI also enables calls to be made directly from a contact management package by simply clicking the call button.

CRM – Customer Relationship Management
Generic term for applications designed to streamline interactions with customers. CRM software allows call centre agents to access a customer’s service history from the back-office customer account packages. Small businesses are waking up to the advantages of CRM solutions that integrate with their PCs. The Internet, Email, IVR, voice and interactive TV have sparked a seismic shift towards web-enabled call centres, opening up a new dimension in offering good service.

 
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Comms4Business is a complete online resource providing free independent and unbiased telephone systems advice to help you select and purchase the best telephone system for your business and find accredited resellers in your area. Comms4business is supported by the worlds leading phone systems manufacturers and all resellers on this website are accredited by their respective manufacturers, ensuring the quality of service you expect when purchasing phone systems and related services.

All product information within our site is factual and details product features, applications and future expansion capabilities in an easy-to-understand format. Free brochures and current information is available for Aastra, Alcatel, Avaya, Inter-tel, Panasonic, Samsung, Siemens and Toshiba phone systems and telephone handsets.

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Please use the links below to research information and learn more about phone systems, telephone technologies and related telecommunications solutions and services.

 
Alcatel Alcatel Telephones Avaya Systems Avaya Telephones Aastra Aastra Handsets
Inter-Tel Telephones Samsung Samsung Telephones Siemens Handsets Siemens Panasonic Telephones
Toshiba Telephones Toshiba Inter-Tel Panasonic Jargon Buster Phone Systems
Which Phone System Accredited Resellers Free Magazine Telecommunications News Telecommunications Links Buyers Guide

These links are intended to provide you with all the latest news, current updates, free brochures and relevant information to help you learn about telephone systems and their related technologies and enable you to find the right phone system for you business. If you still need further help to clarify your requirements, then use our “Locate A Telephone Reseller” tool to speak to an accredited reseller in your area.

 
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