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Jargon Buster

Our “Jargon buster” is designed to disseminate the technical jargon that you will come across when looking to procure a new telephone system or related service. This tool will enable you to consider key points before making a decision on which products to purchase.
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ADSL – Asynchronous Digital Subscriber Line
A broadband technology that delivers high data transfer speeds over existing phone lines.

Analogue Lines
This was the original, and still is the common telephone line for many small systems, however some of today’s modern telephony systems are moving from traditional analogue to more cost effective digital alternatives such as ISDN. Analogue lines are rented, if you rent 3 analogue lines then 3 members of your company can speak to 3 separate outside destinations all at the same time. If you have 3 analogue lines, yet only require 1 telephone number for your company, then you simply request 1 line and 2 auxiliary lines. Don’t forget to allow lines for fax machines and franking machines etc.

Analogue Phones
Analogue phones, otherwise known as POTS (Plain Old Telephone System), are basic telephone system phones that allow calls to be placed and received by routing them through the public switched network.

ATM – Asynchronous Transfer Mode
A transmission and switching technique capable of supporting voice, video and data (Multimedia) communications. It is unique in that each piece of information is addressed and is of the same length, allowing for very high-speed communications.

Automated Attendant
An auto-attendant is the recorded message that answers your phones and instructs callers how to reach the person or department they are looking for. The caller uses their telephone keypad to choose who they need to speak to e.g “For support press 1, for sales press 2.” Automated Attendant can prove to be beneficial if your company receives a high volume of inbound calls as it can reduce disruptions to your staff carrying out their duties.

Automated Call Distribution
Automated Call Distribution (ACD) enables you to quickly and cost-effectively introduce a range of sophisticated call management techniques that will allow you to prioritise calls so that existing or high value customers are placed at the head of the queue, identify types of call and direct them to the most appropriately skilled agent, set up intelligent announcements to advise callers of their place in the queue and the estimated time to answer. ACD is a popular software solution for call centre environments as it provides statistics that can be incorporated into intelligent management reports.

 
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Comms4Business is a complete online resource providing free independent and unbiased telephone systems advice to help you select and purchase the best telephone system for your business and find accredited resellers in your area. Comms4business is supported by the worlds leading phone systems manufacturers and all resellers on this website are accredited by their respective manufacturers, ensuring the quality of service you expect when purchasing phone systems and related services.

All product information within our site is factual and details product features, applications and future expansion capabilities in an easy-to-understand format. Free brochures and current information is available for Aastra, Alcatel, Avaya, Inter-tel, Panasonic, Samsung, Siemens and Toshiba phone systems and telephone handsets.

We simply provide a user-friendly, jargon free environment for businesses of all sizes to research and compare telephone systems. Our aim is to make the selection process easy by keeping things simple. Copyright © 2005 Comms4Business


Please use the links below to research information and learn more about phone systems, telephone technologies and related telecommunications solutions and services.

 
Alcatel Alcatel Telephones Avaya Systems Avaya Telephones Aastra Aastra Handsets
Inter-Tel Telephones Samsung Samsung Telephones Siemens Handsets Siemens Panasonic Telephones
Toshiba Telephones Toshiba Inter-Tel Panasonic Jargon Buster Phone Systems
Which Phone System Accredited Resellers Free Magazine Telecommunications News Telecommunications Links Buyers Guide

These links are intended to provide you with all the latest news, current updates, free brochures and relevant information to help you learn about telephone systems and their related technologies and enable you to find the right phone system for you business. If you still need further help to clarify your requirements, then use our “Locate A Telephone Reseller” tool to speak to an accredited reseller in your area.

 
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