fax or text messages can be forwarded to a wide variety of email clients and PDAs keeping employees connected to customers and each other wherever they go. You can attach a compressed WAV file to the email, so users can play the voice message or see the fax message on the destination device.

• Meet-Me Conferencing to make meetings easy, secure and productive Reduce your conferencing expenses by eliminating the need for external services. Parties can easily establish a teleconference for up to 120 participants using the CEC, with 60 simultaneous participants on one conference. A Rich set of user controls enables the "chairperson" to start, stop, secure and control the conference.

• Computer Telephony Integration (CTI) Simple to activate, set up and manage, CTI enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen "pops" of a customer’s account status alongside a customer’s call.

• Integrated Intelligent Contact Center to provide better customer service Direct clients and customers to the right contact quickly - increasing customer satisfaction and business productivity. Advanced reporting and multimedia applications maximize customization and flexibility.

The Business Communications Manager 450 comes with hundreds of telephony features and a full suite of integrated applications pre-loaded "in the box" - as your business needs evolve, you can easily activate more capabilities. Rich multimedia applications can be activated to voice-and chat-enable a website. These features are all orderable via simple software keycodes and do not require extra hardware. These advanced applications include robust telephony features, voice messaging, IP networking, Internet access, mobility solutions and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 450 enables mid-size sites to benefit from convergence capabilities that were previously only available to much larger organisations.

1. Cost effectiveness - scaled for small sites the BCM comes pre-loaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by entering a key code. If you're not sure which applications are right for your business, Nortel makes it easy to decide by offering a 60-day free trial for most applications — from voice messaging to the latest CTI applications.

2. Simple migration - the BCM range supports traditional telephony and IP, the migration path is simple allowing migration to IP as and when you are ready

3. Applications - from the 50 to the 200, 400 & 450 all BCMs are capable of deploying advanced applications such as unified messaging, fax to email, call centre and IP telephony.

BCM Demo