There are a variety of products on the market for the smaller business from single line/single phone attachments to devices that record calls to PC hard drive or CD-ROM. For larger companies or where applications are more sophisticated there are solutions from a number of vendors... >>Call Recording

Having evaluated your new communications solution and applications and selected your preferred supplier the next stage in the buying cycle may well be funding the project. The financial services industry has always been imaginative and flexible and is evolving rapidly to meet current and new demands... >>Lease Finance

All of us use call and contact centres - often on a daily basis. Phoning a bank, insurance company or major retailer, even a credit card statement probably involves a centre. They can operate 24/7, and handle anything from a request for an account statement to a highly complex financial software problem... >>Call Centre

The disruption to business caused by a communication breakdown is something no organisation wants to experience. Likely to be the most important systems, voice and data services play a vital role to ensure the successful operation of your business. A communication breakdown can cause severe disruption... >>Maintenance

Call management is a software-based application that monitors all calls within an organisation and provides management reports to show where costs can be attributed. Communications Management is not a new concept, yet one that many people have never explored to its full potential. Historically used... >>Call Management

Ever considered how your business would cope if the phone lines went dead for a week or the local sub station was put out of action. No – well you should, in fact we all should because the likely result is that we would all be struggling. Disasters are by definition high profile and we always tend to... >>Business Continuity

CTI stands for Computer Telephony Integration, the joining together of computer applications with your telephone system. Thereare many CTI applications; the linking of a customer database to your phone system will provide you with instant information about who is calling you... >>CTI

Recent blackouts in the US, UK and Italy have highlighted the need for a reliable power supply, particularly if you are looking after critical electrical equipment. However, mains failures are not the only aspect of a reliable power supply. You also need to cope with voltage sags and surges... >>UPS

When looking to invest in any form of new technology, there are many things to consider and no doubt you will what problems you face, but not necessarily how to address them and what solutions are available to you. Researching systems, comparing products, technologies and services... >>Telecoms Consultants

Headsets are the perfect compliment to your business communication solution and ideal for those undertaking multiple tasks. Health and Safety Executive Guidelines advise anyone using a telephone for 2 or more hours a day should use a headset to prevent damage to their neck and back. Not only do headsets ... >>Headsets

Fixed Mobile Convergence simply uses the latest technologies (whatever they may be) to simplify business practices for true commercial benefit (reduced costs, increased efficiency and competitive advantage).... >>Fixed Mobile Convergence

VoIP is a way of sending voice over a data network. Traditionally transmitting voice used up large amounts of bandwidth so was very expensive. Converting voice to data packets allows greater compression, and therefore less bandwidth, reducing cost. . IP networks were initially and exclusively designed to carry data... >>VOIP

Broadband Telephony is a state-of-the-art telephony solution, suitable for businesses and residential users alike. By delivering telephony over a broadband connection but behaving like a traditional telephone service, it offers substantial cost-savings combined with high-level functionality.... >>Broadband Telephony

Voice over broadband (SIP Trunking) is the latest technology revolutionising the way we make and receive telephone calls. Calls are literally sent over your internet connection. And because they use the internet we don’t have to pay other phone networks so we can pass the savings on to you... >>Voice over broadband