Talk Toshiba

Toshiba's Strata CIX communication platforms offer sophisticated enterprise capabilities and functionality at an affordable price.  With Strata CIX your business will be able to take advantage of Internet Protocol (IP) telephony, mobile or remote working, advanced messaging solutions, networking and contact centre functionality, whilst enjoying core benefits, including:

•  Improving the customer call experience

•  Increasing customer satisfaction

•  Improving the productivity and efficiency of your workforce

•  Providing a stable and secure communication platform

•  Using future-safe technology to protect your investment

Toshiba has three communication platforms within the Strata CIX range, all of which can be configured with traditional digital, Internet Protocol (IP) telephony, or a hybrid of the two. This means that customers can choose the technology that is right for them today, and provides the flexibility to amend the solution quickly and cost-effectively as the needs of your business change.

For example, if you implement a digital solution today; with Strata CIX you can implement Voice over IP (VoIP) when required, without having to completely replace your existing solution.

Your communication network is critical to your business and therefore reliability is absolutely vital.  The Strata CIX family features Toshiba engineering innovations that ensure you enjoy reliability superior to that of any similar-sized telephone system.

User Productivity

Our Strata CIX communication platforms are complemented by a portfolio of elegant and classically styled IP and digital featurephones and operator positions.  Easy-to-use, they require minimal user training and are robust and reliable to ensure maximum business continuity.

Within our portfolio we have a choice of featurephones to meet your specific requirements, including a low-cost entry-level digital option, through to the most sophisticated large display IP featurephone.  You can therefore select the most appropriate featurephones for the individual requirements of your users, increasing office efficiency in a variety of ways.

Our featurephones provide fixed buttons for message retrieval, redial, conference, transfer, hold and volume, as well as providing up to 100 personal speed dials, microphone and speaker.  They also provide a common feature set to ensure your users have the functionality they need, regardless of their location.

Toshiba's featurephones provide a range of functionality to increase productivity and efficiency, including:

•  Easy identification of who is on the phone or available through Red/Green Busy Lamp Field (BLF) indication

•  Soft keys, providing intelligent feature presentation for applications such as voicemail and conferencing

•  Up to 10 different ring tones provide simple identification of the type of call, and the ability to assign a specific ring    tone to a particular project or Direct Dial-In (DDI) number

•  LCD display featurephones provide on-screen directory dialling, reducing the time spent searching for telephone    numbers

•  Flexible and one-touch keys can be configured for regularly used functions

•  IP Soft Phone turns a PC/laptop into a fully functioning IP phone with intuitive, easy-to-use interface eliminating the    need for an additional desktop featurephone.

Toshiba's voicemail portfolio includes a range of options to suit your requirements, including a sophisticated unified messaging solution that allows voice, fax and e-mail to be retrieved from one central place. These solutions are designed to increase customer satisfaction and employee efficiency through flexible functions such as Automated Attendant (AA) or automatic scheduling.

Supporting Growth

Whether you need to grow your solution to encompass more employees, or implement new technology to improve efficiency and remain competitive, Toshiba's Strata CIX solutions ensure that your businesses growth can be easily and cost-effectively reflected in your communication solution.

Strata CIX also provides enhanced management information that will help improve performance and operation efficiency.  You will be able to evaluate incoming and outgoing call patterns, restrict access to long-distance calls, connect seamlessly to high-speed digital services, and of course take advantage of IP telephony when required.  You can also ensure that outgoing calls are automatically routed over the least costly trunk line or long-distance carrier. 

Networking and Mobility Solutions

Our networking solutions allow centralisation of key applications such as operator positions, door lock control or call logging, and provide functionality such as account codes, call forward/transfer, Caller Line Identification (CLI), recall and Least Cost Routing (LCR) across the distributed network.  With Strata CIX up to 128 systems can be networked together, extending features and functionality enjoyed centrally across your entire corporate network. 

Toshiba's remote working solutions help break down geographical, business and technical borders to achieve real-time interaction with customers, business partners and colleagues, regardless of where you or they are working. Allowing remote or mobile workers to access voice, e-mail and fax messages centrally, and access the same communication facilities, information and services that are available in the office; Toshiba's telephony solutions allow employees to maintain high productivity, regardless of their location.

Simple Administration

Operating over a LAN or the Internet for remote operation, our browser-based eManager software allows authorised personnel to make simple system changes, such as moves, adds and changes with literally just a few mouse clicks.  With customisable administration access levels, the way the communications network is managed can be enhanced putting trained personnel in control.

Also browser-based, our My Phone Manager software allows individual users to quickly and easily configure their own featurephone for the functions that matter to them.  In many cases, users can be put off using certain functionality due to the need to 'program' these functions on the phone itself.  With My Phone Manager, features such as basic station options, personal speed dials and even call forwards can all be

Contact Centre Functionality

Strata CIX supports contact centre functionality and stand alone applications that can be used in a variety of business units, not just a traditional call centre:

•  Uniform and Automatic Call Distribution : deliver incoming calls to a specific group from entry-level queuing and    routing, to intelligent announcements and VIP allocation.

•  Contact Centre Reporting : provide vital, real-time information on the performance of your call centre, allowing     supervisors to make quick, informed decisions on how and where to make improvements.

•  Call Routing and Interactive Voice Recognition (IVR) : automatically recognise callers from their Caller Line Identity    (CLI), let the system ‘learn' information from a customer's calls, and allow customers to retrieve details through     entering account codes etc.

•  Computer Telephony Integration (CTI) : link your Strata CIX communication platform to your back office software    applications and databases. Automatically fetch records from a database or CRM system before a call is connected.

•  Call Recording : securely and efficiently record telephone conversations for a variety of reasons including security,    transactional analysis, quality assurance, staff training, performance monitoring and continuous improvement.

Choose Toshiba

Toshiba BCD has been a leading supplier of business telephone solutions in the UK since 1987. We provide communications solutions that deliver complete mobility of operations and ease of configuration. We offer best-in-class migration, quality and reliability and are dedicated to empowering businesses of all size and geographical spreads to do business the way they want to.

With our experience, reputation and expertise, Toshiba are perfectly placed to help you keep pace with changes in telecoms technology. Our unrivalled reputation for reliability, coupled with our commitment to research and development, and designing future-proof products make our communication platforms the definitive solution for your organisation.